Refund & Returns Policy

Return and Refund Policy

1. We do not provide any kind of refund; we only provide exchanged.

Cancellation Policy:

1. Hey, We know there may be mood swing after you place order. You can cancel your order within 24 to 48 Hrs only till time we don’t dispatch. For same please reach out to us on our whatsapp or email us on contact@drageen.com. After order is dispatched we are unable to cancel it.

Return Policy:

1. We have a 3 Day return and exchange policy, which means you have 3 days after receiving your item to request a return or an exchange.
2. Our team check and inspect thoroughly before delivering products to you but in even if in rare scenario if this happens please reach out to us on whatsapp and we will help you to get it returned only on basis of unboxing videos and pictures of the product showing the defects along with the original packaging images. We recommend you to unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, a refund or replacement will not be possible unless we have the unpacking video or the images of the courier cover.
3. The return policy of a product car be changed without prior notice.
4. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
5. Return/Exchange charges may apply or case to case basis.

NOTE FOR RETURN/EXCHANGE

• Any claims for misprinted/damaged/defective items must be submitted within 3 days of delivery. For replacements, send us unboxing videos and pictures of the product showing the defects along with the original packaging images.
• Product returns can only be replace on a case to case basis (Example : any defective , size & wrong product etc…)
• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.

To start a Return/Exchange, you can place your Return/Exchange request by going to this link 

You can always contact us for any other query/questions/suggestions at contact@drageen.com